Return Policy

Your satisfaction is our top priority – if you have any problems, questions, or wish to exchange/return an item, please let us know by emailling our Customer Service at support@nnovaly.com. Tell us what went wrong, send along a picture and we'll assess it. Our customer service will provide you with the return address after evaluation.

 

 

Return

 

Most items come with a 30-day return policy. If you are unsure of the return policy of a certain product, please contact us. To be eligible for a return, your item must be unusedand in the same condition that you received it. It must also be in the original packaging. In other words, the product must be able to be re-sold as new. To complete your return, we require a receipt or proof of purchase.

If your return is accepted, we'll advice how we can make it work for you. Items sent back to us without first requesting a return will not be accepted. You may exchange or return it within 30 days of the delivery date.

 

 

Wrong Address

 

When entering details on the order, please make sure your address is completely correct. If the address you entered is incorrect or incomplete and the product is returned or not delivered, we are unlikely to provide you with a refund. If you find an error, please contact us as soon as possible so that we can contact the warehouse. If you want us to resend the product to you, you need to pay the shipping fee again.

 

Exchange

 

If you need to exchange items, please send us an email for more detailed information on how to proceed. Please note that after 30 days of purchase, we will not be able to process exchanges/replacements or refunds. Please be sure to contact us as soon as possible.

 

Similarly, we do not accept any returns, exchanges or refunds without quality issues.

Before you return the goods, you should send us an email containing your order number, your name and email, a photo or video of the reason or proof.

 

 

 

Damaged or Defective Item(s)

 

If your item arrived poorly or damaged on arrival, please contact us and provide evidence. After inspection, we will provide an appropriate solution.

 

Every situation is different. Depending on the situation and the severity of the damage, we can provide replacement orders or replacements or full refunds.

 

 

 

Shipping Costs

 

All refunds are processed based on the total amount of the goods ordered, but please note that the shipping costs are not refundable except  for damaged or defective Item. We currently do not provide return labels. Please also note that you are responsible for the shipping cost of the returned item. For more information, please contact our customer service team at support@nnovaly.com.

 

Return address: Please contact us by email and we will give you the nearest address.

 

Please note that if you return the product without contacting us, we have the right to refuse your return or refund request.

 

 

Refund

 

Due to the large amount of daily orders, processing returns may take up to 3-10 business days from the date we receive your returned item. the money will be in your account in 2-5 days, We will notify you via email to confirm that your return order has been processed.

 

 

 

You can always contact us for any return question at support@nnovaly.com.​